One of the great things about being privately owned is that we can pick and chose who we want to do business with. We have never had a salesperson. All subscribers and clients come to us by word of mouth.

We avoid giving "tours" of our facilities because they are disruptive to people who work at our various locations. Actually, we simply never give such tours. They're intrusive and not what we're about.

And most of all we dislike emails that SHOUT or missed appointments or rude demands. We're not perfect, Lord knows. There are times something will slip through the cracks. And we will apologize for that. But you can find more than few former subscribers who discovered we also expect civility.