Get in Touch With Us
Got a question about one of the sites we cover, spotted something that needs updating, or just want to tell us what you think of the reviews on US Online Casinos? This page explains the best way to reach us and what happens once your message lands in our inbox.
How to Contact US Online Casinos
Email is the most reliable way to reach our team. Send your message to [email protected] and a member of the team will read it personally — we do not rely on automated replies to close out enquiries. Where possible, we aim to respond within two working days, though this can stretch during busier periods.
A short note on what you are contacting us about helps us route your message to the right person faster. If your enquiry relates to a specific brand, such as one of the operators listed on our Best Non GamStop Casinos page, mentioning the name up front saves time.
What You Can Get in Touch About
- Review accuracy — Bonus terms, licensing details and payment options at online casinos change often. If something on cnwmr.com looks outdated or incorrect, tell us and we will check it.
- General questions — Not sure how wagering requirements work, how RTP affects your odds, or what to check before signing up to a casino site? We are happy to point you in the right direction.
- Content suggestions — If there is a topic around real money casino play, payment methods, or state-by-state rules you would like us to cover, let us know.
- Partnership or editorial enquiries — If you represent a licensed operator or an organisation with a relevant proposal, introduce yourself and explain what you have in mind.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, please say so in your message. We will point you towards relevant support resources, and we would always encourage anyone in that position to speak to a dedicated helpline rather than wait on an email reply.
What Our Team Can and Cannot Help With
We are an independent comparison and review site — we are not a casino operator, a payment processor, or a regulator. That means there are limits to what we can do:
- We cannot process deposits, withdrawals, or account verification (KYC) on behalf of any casino. Those requests need to go directly to the operator's own support team.
- We cannot access, close, or reset an account you hold with a licensed casino. Each operator handles this through its own customer support channels.
- We cannot guarantee bonus eligibility, wagering outcomes, or withdrawal timelines — those terms sit with the individual casino and are subject to change, which is why we always advise reading the current terms before claiming any offer.
- We can, however, help clarify how something works in general, flag if a term on our site needs correcting, or explain why an operator appears where it does in our rankings.
How We Handle Reader Feedback
Every message is reviewed by a real person, not a script. If you flag an error — say, an outdated bonus figure or a licence detail that has changed — we look into it and update the page where warranted. Our editorial rankings are based on factors such as licensing, game variety, banking options, and the terms attached to welcome offers; commercial relationships with any operator do not decide where a brand sits on our lists, and reader corrections help us keep that assessment current.
If your message concerns responsible gambling — whether for yourself or someone close to you — we treat it seriously and will point you toward organisations that specialise in support, rather than attempt to advise on individual circumstances ourselves.
Before You Write In
A few quick checks can save you a round trip:
- If your question is about a specific offer, check the operator's own terms and conditions page first — bonus conditions, wagering requirements, and expiry dates are set by the casino, not by us.
- If it is a withdrawal or account issue, contact the casino's support team directly; they hold the account information and payment records we do not have access to.
- If it is about something you read on cnwmr.com, include the page name or URL so we can find it quickly.
We appreciate you taking the time to reach out. Whether it is a correction, a question, or feedback on how we cover the US online casino market, your message helps us keep this site useful and accurate.